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Welcome to Glenlyn Medical Centre

Caring for our patients through community teamwork

13/02/2020 - Advice from NHS England - Coronavirus (COVID-19)

Coronavirus (COVID-19) is a new illness that can affect your lungs and airways.

What's the risk of catching coronavirus in the UK?

The UK Chief Medical Officers have raised the risk to the public from low to moderate. But the risk to individuals remains low.

Health professionals are working to contact anyone who has been in close contact with people who have coronavirus.

How coronavirus is spread

Because it's a new illness, we do not know exactly how coronavirus spreads from person to person.

Similar viruses spread in cough droplets.

It's highly unlikely coronavirus can be spread through packages from affected countries or through food.

How to avoid catching or spreading germs

There's currently no vaccine for coronavirus.

But there are things you can do to help stop germs like coronavirus spreading.


  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away
  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
  • try to avoid close contact with people who are unwell


  • do not touch your eyes, nose or mouth if your hands are not clean

If you've been to China or other specified areas in the last 14 days, follow the advice on this page for returning travellers.

Symptoms of coronavirus

The main symptoms of coronavirus are:

  • a cough
  • a high temperature
  • shortness of breath

Urgent advice: Call 111 now if you've been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery or hospital. Call 111, stay indoors and avoid close contact with other people.

Tell 111 about any recent travel and any symptoms


East Elmbridge Improved Access Service

Did you know that all practices in East Elmbridge provide an improved access service by working together at the Emberbrook Centre in Thames Ditton.

To access appointments or the new Livi App, where you can book to see a GP using your mobile phone or tablet, simply call in at either reception during normal business hours or call - 020 8939 3750 between 6.30 and 8pm.

See below for our opening times.









Bank Holidays

Face to Face Appointments










6pm – 10pm

6pm – 10pm

6pm – 10pm

6pm – 10pm

6pm – 10pm

8am – 4pm

8am – 4pm

8am – 4pm

Contact the practice online directly, safely, quickly with the triage service below

EOT Banner

This service is active you can expect a response by the close of the second working day following submission of a query.

This MUST not be used for conditions that are urgent or life threatening.   You may be redirected to alternative sources of medical assistance due to the nature of your query.


Flu vaccination clinics start 1st October - click here for clinic dates and locations

Click on the link for further information: Who is eligible for a free NHS flu vaccination  ?

Child flu vaccinations:

Appointments from 28th October for children aged 6 months to 17 years with an eligible long term health conditions - call or book online

Children aged 2 or 3 on 31st August 2019 will be invited as soon as we receive their vaccine.

Please be aware that we are unable to vaccinate children who missed their vaccination in the school setting unless they are also in one of the clinical risk groups.

Calling to book a GP appointment?  See below for when to phone.

Urgent on the day appointment

8am the same day

Urgent on the day phone call

8am the same day

1 week in advance (morning)

8am 1 week in advance

1 week in advance (afternoon)

8am 1 week in advance

Prescription Requests – As of 18/3/19
As a Surgery we are trying to reduce the number of paper prescription requests.
Please request your prescriptions using;

1.  Online – via Patient Access
2.  Email to:
3.  If you are unable to do the above, please hand your paper prescription request to your regular pharmacy.

Online Blood Test Appointments

Our blood test appointments are now available online. Please only book if a GP has asked you to have a blood test.
If you think you require a blood test and you haven’t spoken to a GP. You can book a routine phone call with the doctor to discuss this. Alternatively, please use online triage.  

East Elmbridge Extended Access Service
Need an out of hours appointment? Either call reception or out of hours call - 020 8939 3750
This service is provided by Surrey Medical Network Ltd.
Click  EEEAS Patient Presentation for more details

Patient Participation Group (PPG)

*New* Newsletter 2019/20

The next meeting will be advised here.

The minutes of the previous meeting are available in the 'Have your say' section of this website.

If you would like to attend a meeting or table a question, please send a request or question by email to

To find out more about the Glenlyn PPG please take a look at our pages under the Have your say tab at the top right of the screen.

What to do if you suspect measles?

Telephone in advance for instructions - do not queue at Reception.  Click here for further information.

Serving You

We are a large friendly general practice serving the population of Molesey, Thames Ditton and surrounding areas from two surgeries - Glenlyn Medical Centre in East Molesey and Giggs Hill Surgery at Emberbrook Community Centre for Health in Thames Ditton.

Our website aims to provide clear and concise information about our services and how to access them, from surgery times and contact details to letting us know what you think of us. 

Our dedicated team are here to treat minor ailments as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.

We offer extended hours for the convenience of working patients - early appointments are available at both surgeries and weekday evening / Saturday morning appointments are available to all patients at Glenlyn Medical Centre.

By opting in to our online services, patients can order a repeat prescription, book appointments and view their medical record online

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided.  

We are actively recruiting patients who are interested in working with us to improve communication with patients and services at the practice - ask reception to put you in touch or visit our Patient Participation Group page if you would like to know more.

We value your opinion and welcome feedback - you can write to us, leave an online review at NHS Choices - Glenlyn Medical Centre or complete the 'NHS Friends & Family Test' via 'Have your say' tab above or in person via the survey boxes at our reception desks.


Both of our surgeries have step-free access and are wheelchair accessible, with dedicated disabled parking bays and lift access to the first floor.  The new NHS Accessible Information Standard explains how we can help patients with specific communication needs access our services. If you have a disability or communication need that is not immediately visible, please do let us know.



(Site updated 13/02/2020)
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