Welcome to Glenlyn Medical Centre
Caring for our patients through community teamwork
Contact the practice online directly, safely, quickly with the triage service below
This service is active you can expect a response by the close of the second working day following submission of a query.
This MUST not be used for conditions that are urgent or life threatening. You may be redirected to alternative sources of medical assistance due to the nature of your query.
As from Monday 15th July 2019, you will no longer need to phone back at 1pm to make afternoon appointments. Appointments will still be available through your online access account. Please see reception to sign up.
Appointment types and when to phone:
Urgent on the day appointment
8am the same day
Urgent on the day phone call
8am the same day
1 week in advance (morning)
8am 1 week in advance
1 week in advance (afternoon)
8am 1 week in advance
Prescription Requests – As of 18/3/19
As a Surgery we are trying to reduce the number of paper prescription requests.
Please request your prescriptions using;
1. Online – via Patient Access
2. Email to: email@example.com
3. If you are unable to do the above, please hand your paper prescription request to your regular pharmacy.
Online Blood Test Appointments
Our blood test appointments are now available online. Please only book if a GP has asked you to have a blood test.
If you think you require a blood test and you haven’t spoken to a GP. You can book a routine phone call with the doctor to discuss this. Alternatively, please use online triage.
East Elmbridge Extended Access Service
Need an out of hours appointment? Either call reception or out of hours call - 020 8939 3750
This service is provided by Surrey Medical Network Ltd.
Click EEEAS Patient Presentation for more details
Patient Participation Group (PPG)
Next meeting to be on Thursday 12th September 2019 at Giggs Hill surgery at 6.30pm
If you would like to attend a meeting or table a question, please send a request or question by email to firstname.lastname@example.org
To find out more about the Glenlyn PPG please take a look at our pages under the "Have your say" tab at the top right of the screen.
What to do if you suspect measles?
Telephone in advance for instructions - do not queue at Reception. Click here for further information.
We are a large friendly general practice serving the population of Molesey, Thames Ditton and surrounding areas from two surgeries - Glenlyn Medical Centre in East Molesey and Giggs Hill Surgery at Emberbrook Community Centre for Health in Thames Ditton.
Our website aims to provide clear and concise information about our services and how to access them, from surgery times and contact details to letting us know what you think of us.
Our dedicated team are here to treat minor ailments as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.
We offer extended hours for the convenience of working patients - early appointments are available at both surgeries and weekday evening / Saturday morning appointments are available to all patients at Glenlyn Medical Centre.
By opting in to our online services, patients can order a repeat prescription, book appointments and view their medical record online.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided.
We are actively recruiting patients who are interested in working with us to improve communication with patients and services at the practice - ask reception to put you in touch or visit our Patient Participation Group page if you would like to know more.
We value your opinion and welcome feedback - you can write to us, leave an online review at NHS Choices - Glenlyn Medical Centre or complete the 'NHS Friends & Family Test' via 'Have your say' tab above or in person via the survey boxes at our reception desks.
Both of our surgeries have step-free access and are wheelchair accessible, with dedicated disabled parking bays and lift access to the first floor. The new NHS Accessible Information Standard explains how we can help patients with specific communication needs access our services. If you have a disability or communication need that is not immediately visible, please do let us know.
(Site updated 10/09/2019)